If the product you received has quality problems, you can apply for a refund to newomi, and newomi customer service will provide you with a refund service.

In order to help us solve this problem for you as soon as possible, please provide the following information when contacting us for the first time.

  • Your name.
  • Order number.
  • Product name and code.
  • Fault picture.
  • Fault description

Refund Process

  • Fill in the return application
  • Wait for customer service confirmation
  • Send the returned merchandise and submit the return information
  • After the newomi receives the return, complete the refund

After newomi receives the returned goods, we will agree to your refund request, the refund information will be submitted to Paypal, and Paypal will return the money to your original account within 24 working days and send an email reminder.

How long do I have to request a refund?

Newomi offers refunds for most items within 30 days of receipt of shipment. Most items sold on Joybuy.com follow our general Return’s Policy. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

After applying for a refund, how long will it take to get a response ?

Once a refund is processed, your money will usually be refunded to your PayPal or bank account within 3-5 days. If after 5 days you still haven't received a refund, please contact us and we'll look into it.

When will I receive my refund?

The refund period for debit cards is 3-5 business days and 10-30 business days for credit cards.

I didn't receive a refund to my bank account.

Please send the relevant order number to our service email and we'll look into it.

For any queries, our Customer service is always happy to help you and to work together to resolve any issues.